We pride ourselves on exceeding the expectations of our customers – providing that extra touch that inspires and delights.
Our customers demand and deserve the highest quality of service. At the Plaza Athenée, an integral part of today’s quality service is demonstrating corporate responsibility– responsibility to our guests, fairness in how we treat our staff, generosity to the wider community, and prudence in the way our operations affect the natural environment.
We are developing the policies and processes that will enable us to manage these challenges in a rigorous way. We are working, for example, to explore how our goals on corporate responsibility can be integrated within our existing ISO quality system –which will ensure they are built in to all our processes and operations, and which will drive continuous improvement.
A dedicated team, from across the hotel, is leading our corporate responsibility effort. The team is headed by a member of our executive management committee. We are committed to assessing the key issues, understanding our current performance, and reporting on progress on a regular basis.
An important aspect of our initial work has to been to raise awareness of the issues – not only among our staff but with our suppliers and partners. For staff, internal communications have highlighted the need to be prudent in the use of resources, by saving energy and minimising waste. Along with our sister hotel in Paris, Le Meurice, we have begun a formal assessment of our carbon emissions, assisted by independent experts.
Working with suppliers, we are seeking to make them aware of our aspirations to reduce our environmental and social impact. Led by our renowned chef Alain Ducasse, a highlight of this was the organic farmers’ market held this spring within La Cour Jardin, at which dozens of local and organic suppliers displayed their produce.